CTM bikes and accessories can be purchased exclusively in brick-and-mortar stores and e-shops of our official dealers. A complete list of all dealers can be found in the section "Dealers"..
This option is not available directly at our headquarters, as we do not currently operate a brick and mortar store or e-shop. CTM bikes and accessories can only be purchased from our dealers. For a complete list of dealers, please see the contact section.
For a list of all our official CTM bicycle and accessory dealers, including location, please visit the section "Dealers".
Contact your local CTM dealer or another of our official dealers for availability of a specific CTM bike or accessories. You can find a complete list of them in the contact section.
To help you make your choice, you can always find the size chart next to the specific bike type. Determining the correct size of the bike according to the chart is only a guide. The choice should not be underestimated, as each type of bike is specific and so is the body type of the cyclist. We therefore recommend that you visit a specialist shop and consult a dealer to select the appropriate size.
A very important aspect when choosing a bike is what kind of terrain you like to ride on.
Mountain bikes or in other words MTB bikes have different parameters in different parts of the bike, e.g. front fork length (travel), geometry, seating position etc.
Enduro - designed for harder, but not the most demanding downhills or bike parks, the center of gravity is shifted more above the rear wheel, has wider handlebars, 150-180mm strokes
Trail - the most versatile type, which can also handle sportive riding on heavier terrain, 130-150mm travel
XC (cross-country) - racing category suitable for cycling marathons, built for speed with less weight, strokes from 100 to 130 mm
Sport
Dirt - designed for tricks in the air, fooling around in skate and bike parks. Withstands hard impacts, 100-130mm strokes, mostly 26" wheel
Cross - bike with narrower tires, not equipped with fenders, lights, rack /that's why it has the nickname naked/. It is designed for sportier riding.
Downhill - designed exclusively for downhill riding. High camber /180-200mm/ allows fast downhill riding even in very difficult conditions. They are full suspension, but also rigid. They offer a real adrenaline rush
Touring
Road - characterized by bent handlebars /barrels/, thin tires with the possibility to inflate to high pressure due to minimal resistance on the road
Gravel - very similar to a road bike but with shorter and higher geometry and stronger rims
City - urban type of bike, has mudguards, chain guard or lighting
BMX - bike designed for skate or bike parks, wheels are 20 and 24 inches with 1 gear.
When choosing the right type of bike, an important factor is what kind of terrain or riding style you prefer. One of our dealers will be able to advise you on the best choice.
You can find a list of them here.
At the moment we do not have the possibility to see and test the bike directly at the CTM headquarters. However, a specific selection of bikes can be tested at test events such as Bikefest Kálnica. Keep an eye on our social media for details of the test events we plan to attend.
The selection of suitable accessories and components for a bicycle is very specific, so we recommend that you visit your nearest CTM dealer, who will be happy to advise you on the appropriate choice and its possible installation.
The maximum load capacities of each type of bicycle can be found in the warranty card that you receive when you buy the bicycle, or you can download it in the download section.
The maximum load capacity of a CTM bicycle is the sum of the weight of the rider, the bicycle and the luggage /load/. For children's bikes with 12" rim max. 20kg, for children's bikes with 16" rim max. 35kg, for bikes with 20-24" rim max. 100kg, for racing, road and city bikes /also valid for e-bikes/ max. 110kg, for off-road and mountain bikes with 26", 27.5" and 29" rims /also valid for e-bikes/ max. 120kg, for full suspension bikes SCROLL and e-bike SWITCH max. 140kg. If a rack or child seat is fitted as standard, or you fit one to your bike, please note the maximum load capacity of the bike. Carrying too heavy loads on the rack can cause injury to the rider or damage to the bicycle not covered by the warranty. Please observe the maximum load capacity of each type of bicycle. The load capacity of the retrofitted rack is indicated in the product information or will be communicated to you by your dealer. The luggage racks fitted to CTM bicycles have a load capacity of 25 kg. When fitting a child seat, please observe all the information given in the manufacturer's instructions (maximum load capacity of the seat, correct fitting, safety guidelines, etc.). Entrust the installation of the child seat to a qualified service technician.
If you need technical advice - e.g. on component compatibility, exact dimensions, etc., we recommend that you contact your nearest CTM dealer or the dealer from whom the bicycle was purchased. You can find a complete list of them in the contact section. It is also possible to view and find detailed technical information on our website in the specifications for each model. If you did not get sufficient information from your dealer, please contact our technical support at [email protected].
The colours and specifications of the individual bikes for a given season are fixed and therefore it is not possible to make such an individual request.
Changing the specification of a bicycle is one of the eventualities that is commonly pointed out by almost all manufacturers in their presentation materials (catalogues, website, advertisements) as a fact that is permissible. As a manufacturer of CTM bicycles, we have never resorted to this option in the past, we have always supplied bicycles in the original specification. However, in these extraordinary times, we have not avoided it, and even to a fairly significant extent, as has virtually no manufacturer in the world. This is due to the well-known and historically unprecedented problems with delivery times of the world's most important component manufacturers. Manufacturers such as SHIMANO, SRAM, Suntour etc. have delivery dates of several years for some of their products! In response to this situation we are forced to look for alternative suppliers, which we are doing very well in cooperation with our suppliers in Taiwan. We would like to assure you that you can fully rely on these being full replacements in terms of quality and reliability. All components are tested and assessed in advance in practice for suitability of use and full compatibility.
The product specification and individual components are subject to change without notice in order to improve functionality, reliability, product design, or timeliness to market and for this reason the manufacturer has the right to change the product specification.
The estimated range shown on the display is an average value calculated from recent rides (according to the energy dissipation per kilometre travelled for each level of assistance). The battery capacity and the range of the e-bike decreases with the number of charging cycles. The outside temperature has a big influence, as well as storing the bike in cold areas, it is important to charge the battery before winter storage, a discharged battery and its long term storage also has a negative impact on the capacity. There are several factors that affect the range of an electric bike as stated in the warranty card:
- tyre rolling resistance (tyres must not be under-inflated)
- the total weight of the e-bike, rider and load
- the condition of the battery (whether the battery was fully charged before the ride + the higher the number of discharge cycles the battery has undergone, the more its capacity decreases proportionally)
- route profile and surface (the higher the elevation, the worse the road surface, the shorter the overall range)
- driving mode (which of the assistance levels you have set when driving)
- smoothness of the ride (air resistance and strength of headwind)
- outside temperature (the lower the temperature, the lower the actual battery capacity)
The battery should be stored in a room at room temperature. Do not leave the battery out in the sun during the summer, if you anticipate long term storage /more than 4 weeks/, it is best to charge the battery to 60% of its capacity. Avoid storing both discharged and fully charged batteries in this way. Discharged batteries could permanently deteriorate and fully charged batteries could lose their lifetime.
If you lose your key, you should contact your CTM dealer who will suggest possible solutions to the problem.
You must file a claim with the CTM dealer where the bicycle or accessories were purchased.
We recommend that the warranty inspection of the purchased bicycle or electric bicycle be carried out at the dealer where the bicycle was purchased directly. As part of the warranty claim, we also accept an inspection performed at another contracted CTM dealer, but this may be subject to a charge.
In the event of a complaint, the warranty for the bicycle or electric bicycle is applied exclusively at the contracted dealer where the bicycle was directly purchased (also valid for online purchases).
All these documents can be found in the download section. If you can't find a specific manual or document, please contact the dealer where you bought the bike.
If you are interested in becoming a dealer, please contact our sales department using the contact form in the contact section. We will then provide you with the necessary information and terms and conditions.
Contact us using the contact form in the contact section. Don't forget to add a brief description of yourself and the position you are interested in to your CV.
Are you interested in cooperation and do you think it would be beneficial for both parties? We would love to hear from you. Send us an email with details to [email protected] and we'll take a look!
